At Robertson IP we pride ourselves on going above and beyond for every customer, and we retain our customers by providing excellent customer service.
Like every other organisation, things can sometimes go wrong. When this happens, we will do our best to put things right.
In the first instance, please bring any problems to the attention of the staff member who is dealing with your case. They will do their best to help you resolve the issue.
If this does not lead to a satisfactory resolution, please contact the company director, Christopher Robertson, with a detailed explanation of your problem. You can contact Christopher by:
We will do our best to give an initial response within three working days, and, if necessary and possible, a final resolution within ten working days.
In some cases, we will interpret negative feedback as a complaint and initiate the complaints procedure, even if this has not been explicitly requested. We will make it clear when we have done this.
Copyright © 2019-21 Robertson IP - All Rights Reserved.
Robertson IP Limited is a company registered in England and Wales with company number 12116746.
Our registered address and place of doing business is First Floor, 46-47 High Street, Newport, NP20 1GA.
We can be contacted by email at email@example.com.
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